# 2025 releases, page 3

2025 releases 19 – 27 of 43
        [![User lookup by reference ID](/_astro/2025-07-14-8907986.Ba-BhUN6_EyxQf.webp)](/en/releases/2025/2025-07-14/)   Jul 14, 2025 IntegrationsAI skillsUI & components
### [User lookup by reference ID](/en/releases/2025/2025-07-14/)

Identify users by reference ID, not just email.
    [![Simpler password resets for your team](/_astro/2025-07-07-1591018.CW5t9IgR_13SGjQ.webp)](/en/releases/2025/2025-07-07/)   Jul 7, 2025 Live chatUI & components
### [Simpler password resets for your team](/en/releases/2025/2025-07-07/)

Password resets without the support ticket.
    [![Trigger actions after inactivity, plus the Sticos integration](/_astro/2025-06-30-10222181.DLdplQuq_Z299zvl.webp)](/en/releases/2025/2025-06-30/)   Jun 30, 2025 IntegrationsAI skillsUI & components
### [Trigger actions after inactivity, plus the Sticos integration](/en/releases/2025/2025-06-30/)

Re-engage quiet users at just the right moment.
    [![Zendesk live chat handover and the Bookstack integration](/_astro/2025-06-23-1869616.wVfvVgaP_2bV6AT.webp)](/en/releases/2025/2025-06-23/)   Jun 23, 2025 IntegrationsLive chat
### [Zendesk live chat handover and the Bookstack integration](/en/releases/2025/2025-06-23/)

A new handover route and a new knowledge source.
    [![Forward resolved conversations to Freshchat](/_astro/2025-06-09-2003808.DZ_gxATl_Z1hrF85.webp)](/en/releases/2025/2025-06-09/)   Jun 9, 2025 IntegrationsInsights
### [Forward resolved conversations to Freshchat](/en/releases/2025/2025-06-09/)

Keep your CRM up to date with resolved chats.
    [![Add custom rules to any persona](/_astro/2025-06-02-923882.BdElvzgr_Z1u8DkS.webp)](/en/releases/2025/2025-06-02/)   Jun 2, 2025 AI configurationUI & components
### [Add custom rules to any persona](/en/releases/2025/2025-06-02/)

Shape your AI without starting from a custom persona.
    [![Automatic follow-up questions and the Google Drive integration](/_astro/2025-05-26-4983759.BK1XfzC6_2cEJdN.webp)](/en/releases/2025/2025-05-26/)   May 26, 2025 IntegrationsUI & components
### [Automatic follow-up questions and the Google Drive integration](/en/releases/2025/2025-05-26/)

Keep conversations going, with content from Google Drive.
    [![Conversation tags are here](/_astro/2025-05-19-1207834.DFRo_zVm_1OtmWB.webp)](/en/releases/2025/2025-05-19/)   May 19, 2025 AI skillsLanguagesUI & components
### [Conversation tags are here](/en/releases/2025/2025-05-19/)

Organize your conversations exactly how you want.
    [![Action triggers can surface connected resources](/_astro/2025-05-12-3139127.CxtpFoWe_Z1wo3bn.webp)](/en/releases/2025/2025-05-12/)   May 12, 2025 Team assistantAI skillsUI & components
### [Action triggers can surface connected resources](/en/releases/2025/2025-05-12/)

Trigger actions from more than just FAQs.
        [Page 2](/en/releases/2025/page/2/)[1](/en/releases/2025/)[2](/en/releases/2025/page/2/)[3](/en/releases/2025/page/3/)[4](/en/releases/2025/page/4/)[5](/en/releases/2025/page/5/)[Page 4](/en/releases/2025/page/4/)